Refund policy

All orders are final. We do not accept returns or exchanges with the exception of the following situations:

Jones Soda and its fulfillment team want you to be absolutely happy with your order.

In the event you receive a damaged order, we will need to see images of the broken/frozen/ruined product in order to open a claim with our shipping carrier. We are happy to replace the damaged product.

In the event you receive the wrong product and are not into surprises, please send us an email and we can remedy the situation.

In the event your tracking says 'delivered,' you've done your happy-dance and your package is nowhere to be found - please send us an email so we can open a claim with our shipping carrier.

If it's been more then 60 days and you never received your order, we will not be able to issue a full refund. These will be handled on a case by case basis. 

If something else strange happens and isn't covered above? Send us an email. We don't bite!