Pre-Order Policy

Before Ordering: Please Review Our Pre-Order Terms

To ensure full transparency, please review the details below before placing your pre-order.

Important Considerations

• Please do not place a pre-order if you are unable to wait for fulfillment

• By placing an order, you agree to all terms and conditions listed here

• Pre-orders are non-transferable and will ship only to the name and address provided at checkout

• Pre-Order items are goods that are sold before we have the item ready to ship in our warehouse

• These policies are subject to change at any time without notice. Please reference this page for the most up-to-date information

Payment & Order Status

• Full payment is required at checkout for all pre-orders

• All pre-orders are final and cannot be canceled, changed, or exchanged once submitted

• Pre-orders are considered sold upon purchase

• Additional shipping charges will be reflected at checkout

• Some discounts may not be applicable for pre-orders

Shipping & Timing

• The earliest estimated ship date is June 2026

• Shipping dates for pre-order goods are subject to change without notice. We will update the product page with any changes as they happen – shipping refunds will not be offered due to shipping delays.

• Orders will ship as soon as inventory becomes available

• In some cases, delivery may take longer than 2 weeks due to external factors such as customs delays

• Pre-order items cannot be combined with any other Jones items. Please place a separate order

Order Updates & Fulfillment

• Once products arrive at our facility, we will notify customers via email and social channels

• Orders will be packed and shipped as urgently as possible

• In the event of a lost or damaged shipment, please contact customer service, myjones@jonessoda.com, for support

Returns on Pre-Orders

• Once your item has shipped, it may be returned for a full product refund within 7 days, in accordance with our Shipping & Returns Policy