Pre-Order Policy
Before Ordering: Please Review Our Pre-Order Terms
To ensure full transparency, please review the details below before placing your pre-order.
Important Considerations
• Please do not place a pre-order if you are unable to wait for fulfillment
• By placing an order, you agree to all terms and conditions listed here
• Pre-orders are non-transferable and will ship only to the name and address provided at checkout
• Pre-Order items are goods that are sold before we have the item ready to ship in our warehouse
• These policies are subject to change at any time without notice. Please reference this page for the most up-to-date information
Payment & Order Status
• Full payment is required at checkout for all pre-orders
• All pre-orders are final and cannot be canceled, changed, or exchanged once submitted
• Pre-orders are considered sold upon purchase
• Additional shipping charges will be reflected at checkout
• Some discounts may not be applicable for pre-orders
Shipping & Timing
• The earliest estimated ship date is June 2026
• Shipping dates for pre-order goods are subject to change without notice. We will update the product page with any changes as they happen – shipping refunds will not be offered due to shipping delays.
• Orders will ship as soon as inventory becomes available
• In some cases, delivery may take longer than 2 weeks due to external factors such as customs delays
• Pre-order items cannot be combined with any other Jones items. Please place a separate order
Order Updates & Fulfillment
• Once products arrive at our facility, we will notify customers via email and social channels
• Orders will be packed and shipped as urgently as possible
• In the event of a lost or damaged shipment, please contact customer service, myjones@jonessoda.com, for support
Returns on Pre-Orders
• Once your item has shipped, it may be returned for a full product refund within 7 days, in accordance with our Shipping & Returns Policy