A. You are absolutely welcome to stop by HQ and visit! However, we do not bottle or make soda at HQ- that's in a facility that is not open to the public. We do, however, have soda you can buy by the bottle, a Jones Soda fountain, and you can pick-up will-call orders from our webstore! If you'd like a tour of the office, we can totally do that- be warned, we are mostly people at their desks and some office dogs! If you want to come by with a group, just shoot us an email letting us know how many people and what time/day you would like to come by.
A. All Jones Soda has a shelf life of 2 years. After that our soda is still consumable, however the color, carbonation, and vitamin count begin to lessen. If you are ordering custom bottles for your event in advance- no worries! All MyJones custom soda is bottled the same year.
A. Two ways! If you would like submit it for possible use on one of our circulated bottles, submit it to the Photo Gallery. Scroll down for the Gallery FAQ for my info! If you would like a case, two cases, or even a dozen cases of your custom image just for you and/or your event- hit up MyJones!
A. In the event your tracking information states that your order was discarded or that it is on it's way back to the shipper, please feel free to send us an email so we can get your replacement out the door much earlier. We only receive notice that there was damage if it comes back to our shipping facility.
Sometimes, a damaged package will still make it to it's destination. If there is broken glass, we recommend throwing the entire package away for your safety. We do not recommend drinking the soda in any bottles that are not broken.
If your package arrives broken, please email us at firstname.lastname@example.org with your order number and a photo of the damage in order to make a claim with our shipping department and UPS. We will then work with you on either a replacement or refund.
A. All 6pk and 12pk cases are packaged in a thick brown cardboard box, with Jones Soda on the side. Our boxes and inserts are custom designed to protect against breakage. During the warmer months, we use cardboard inserts that stablize your bottles in transport. During the colder winter months, we use foam inserts to protect our glass bottles from freezing.
A. Yes, we do offer will call pickup at our production facility in Seattle, WA. If you would like to set your order up for will-call please click on will-call pick-up at checkout. You will receive an email when your will-call order is ready for pick-up. We offer a pick-up windows, 9-4pm, Monday through Friday. If you have any questions about will-call, please contact email@example.com
A. Our shipping costs vary depending on where it's going and if you need it expedited. They also go towards packaging and your tracking number, ensuring your delicious (heavy!) glass-bottled sodas are delivered safely and securely.
A. Yes!! We have a 10% discount for 10+ twelve-pack cases of custom soda and a 20% discount for 20+ twelve-pack cases of custom soda. Both discounts apply automatically when items are added to your cart.
Shipping is calculated based on order size and your proximity to Seattle, WA.
At MyJones, we recommend ordering for your event at least 3 to 4 FULL weeks
beforehand, especially if you have a large order!
While we try to run a tight ship, things can happen- including
broken bottles, occasional missing or broken parcels, machines misbehaving, our
stock suddenly disappearing into a vortex, nap-time, software exploding, dogs
sitting in our laps leaving us unable to get up cosawww, so cute!These things happen pretty
rarely, but the universe is unpredictable! So unpredictable, you might even get
your order earlier than expected, if none of the aforementioned happen- which
is actually pretty often!
Also,customers outside of the
continental United Statesshould lean toward ordering a month before your event,
especially if you have a large order.
A. This is fairly uncommon but here's what probably happened- you ordered multiple cases and they just got split up in the production queue based on flavor. Usually, you can see this on your tracking or in your email alert- don't fret quite yet, but you can definitely shoot us an email to check in if the rest of your order doesn't move after another business day.
A. Our production process relies on getting your custom labels back from our printer on the following Tuesday or Thursday. At minimum, your order will take 3 production days to produce while it can take up to 10 business days depending on current order volume.
All expedited shipping orders will be placed in a priority queue, select one at checkout for your order to be completed at minimum production days.
A. Most images turn out great! If you want some specifics for maximum label-age: The maximum available area is 2 3/8 by 1 3/4, though your image may take up less than that, depending on the orientation and HxW ratio. We accept any image format, including transparent PNGs. If you are uploading a logo, please make sure it is in CMYK colors in order to ensure they are as close to your original as possible.
A. If an error compromises the label and we can catch it in time before it goes to print, we will try to contact you- otherwise, what you request is exactly what we will print! Double check your order before you send it in! And then, maybe triple check it.
A. Please take a moment to read our terms of agreement to use the Jones Soda Gallery. These are the rules we all have to play by. As defined in the agreement, we reserve the right to remove photos and memberships of those who post banned material, copyright infringement, or do not follow the rules of conduct as posted here, in our terms of agreement and throughout the website.
A. Pretty well anything (with the exceptions listed in the next question, below). Your photos, or photos with the photographer's permission. Your artwork, or artwork with the artist's permission. Use your good taste and good judgement. Remember, your mother or even your grandmother might see your gallery submission online and wouldn't you want to make them feel proud?
A. (a) Copyrighted material. Real simple: if you did not take the photo, or get the photographers permission, or if you did not create the artwork yourself, or get the original artist's permission, please do not post it to the gallery.
(b) Porn. Did you find some spicy porn that you thought would look nice on your end table, and on the gallery? Don't bother. We'll put you and your porn in the dog house and leave you there. For good.
A. For Jones Soda to use your photos containing pictures of people, we need to know that you've received permission to take their photo, and that we have received the rights to publish their likeness on our labels, website, and any other promotional items.
So any photo that has a "recognizable individual(s)" in the photo will need a model release form for each person. You do not need releases for large crowds however the danger of a claim against you and us grows as the size of the crowd diminishes.
Have all individuals sign it and include a description of the photo. Include Jones Soda Gallery photo number if you have already submitted your photo. Remember, for individuals under 18 years of age, their parent/guardian has to sign for them. When you have completed the model release form, sign it and fax, email or mail it to Jones Soda Co.
A. The first piece of advise is orientation: landscape, landscape, landscape!
Second piece of advise is go easy on the filters. They make your Instagram feed pop, but it's not really the Jones vibe. Furthermore, go easy on the Photoshop.
Give it a description! A cool story behind a photo makes it that much more special.
Doesn't matter if it's old or new, we pull photos from the dusty archives all the time!
Is it funny? We LOVE funny. Is it a well composed, classically styled photograph? We love that too! Does it have a million votes? Great! Queue up the printing press!
Does Cassie love it? Probably going on a bottle.
If you want to see a collection of photos chosen for labels, feel free toperuse here for some inspiration.Do you have a model release for everyone in the photo? Huge crowds of people are visually stimulating, but unless you can get a signed release from that whole soccer team/ bull running comrades/ political protestors, there's no way we can print it. (Sorry, y'all!)
A. First you will need to log in to with your account (email address and special password). Then choose "click to return to gallery". Use the search feature to find your photo by either using the photo number, or search by your name to find all your photos. Click on the photo you wish to delete. This will give you the details page with the larger photo. Right under the larger photo you will now see the link "Make changes to this photo...". Click that link to see the photo details, including a new button at the bottom of the page to delete your photo.
Note that deleting the photo will also delete all the votes you've received for that photo, we can't bring them back. But votes are only a part of how we choose labels for Jones Soda.
Your photo doesn't need to be in black and white, we will take care of that part. That being said, if your photo relies heavily on color to be cool, it may not be right for a Jones bottle. Sunsets look like a grey brick in black and white, as do grassy fields. That said, MyJones can make you your very own color photo custom bottles!
We will email the contact address for each photo. Please make sure your contact email address is up to date and correct.
Please do not contact us to ask if your photo was chosen, if we’ve received your photo, or what your chances of winning are. As you can imagine, we receive thousands of photos and emails and unfortunately we cannot respond to all of these inquiries.
Unfortunately, we really can't send you a bottle with your label on it. Flavors, per label run, may have up to 3 different photos on them... aside from the fact the placement of the labels is very very random. That’s where the term 'rare Jones Soda bottle' came from. Instead, we send the lucky submitter a handful of sample labels so they can see their specific label and maybe, with some luck.. they can find it randomly out in the wild.
For those of you who may be in dire straights of getting a label with your photo on it, by the case... we strongly suggest checking out MyJones. You can customize the bottle in every way, from the flavor, to the photo, to the words on the back... it's all you all the time.
The Jones Soda community of visitors is huge and it is no surprise when someone finds it hilarious to post some porn to the gallery. We monitor the gallery regularly, however, if you do spot porn, please email the PHOTO NUMBER to firstname.lastname@example.org email@example.com and we'll zap it outta there. As well as block the poster, for good.
A. Post the link of Facebook. Share it on IG. Tweet your masterpiece! Directly below your photo (or any photo, really... maybe you're super into pictures of pugs?) there are a series of sharing buttons. Share to your hearts content, my friends!
A. As per the above point, we have a system in place to keep track of who votes for which photo to only allow one vote per computer per photo. We use the computer IP address to keep track of this.
Don't stuff the ballot box. That is to say, we encourage you to invite your friends to vote for your photo, but clicking multiple times on the vote button will not work. We do keep track on how many times each computer tries to vote for the same photo. If we find a photo getting too many votes from the same computer (IP address), we'll just reset that photo back to zero. It's the best way to keep it fair for everyone.